Gollight LLC is committed to providing customers with high-quality fitness products and a worry-free shopping experience. If you are not satisfied with your purchase, we offer a friendly return policy, including returns of opened products (subject to the terms and conditions of this policy).
I. Scope of Returns
We support returns in the following situations:
Product does not meet your expectations
Product has quality issues or is damaged during shipping
Opened but still wish to be returned (must be in basic usable condition)
Incorrect shipment or product does not match the order
II. Return Policy for Opened Products
Gollight LLC supports returns of opened products, but the following conditions must be met:
The main function of the product is intact, with no serious human-caused damage
All accessories are complete (such as instruction manuals, accessories, etc.)
No obvious, irremovable stains or abnormal signs of use
We understand that fitness products require actual experience, therefore we allow users to apply for returns after reasonable use.
III. Return Application Time
Please apply for a return within 30 days of receiving the goods. Applications submitted after this period may not be accepted.
IV. Return Process
Contact customer service to apply for a return. Provide your order number and a description of the problem. Obtain return authorization and address. Send the product back as instructed. Refund will be processed after receipt and inspection.
V. Return Shipping Costs
For product quality issues or incorrect shipments: We will bear the shipping costs. For returns due to personal reasons: The customer may need to bear the return shipping costs. The specific details will be subject to confirmation by customer service.
VI. Refund Policy
After confirming that the returned goods are correct, a refund will be processed. The refund will be returned to the original payment account. The processing time is usually 3–7 business days (depending on the bank or payment platform).
VII. Return Address
Address: 5404 PARKMOR RD CALABASAS, CA 91302
Email:
dylan@gollight.shop
support@gollight.shop
Phone: (747) 842-4002
Customer service will provide the nearest return warehouse address based on your order details for expedited processing.
VIII. Circumstances Where Returns Are Not Possible
Returns may not be possible in the following situations:
Exceeding the return period
Severe damage or misuse caused by the customer
Missing key accessories and unable to be replaced
Products not purchased through official Gollight LLC channels
